The four most common questions about

1. Do you have a physical store?

We do not have a physical store. You can make your purchase through our website and we deliver anywhere in Brazil. For 15 years we have been making moments even more special with our rings and other jewelry.

2. Does the jewelry have a guarantee?

The 18K gold present in our pieces is the most used in jewelry production as it is more resistant than 24K gold (pure gold), which is often not firm enough to make jewelry, especially lighter and/or delicate pieces. Discover the types of gold in this post!

Silver 925 has 92.5% pure silver and only 7.5% other metals, this is because silver 1000 or pure silver is naturally a more rigid metal. Historically, silver alloys with more than 80% purity have been known as Sterling silver.

Therefore, all our pieces have a permanent guarantee of quality and authenticity, in addition to a 90-day guarantee for possible manufacturing defects, as per the Consumer Protection Code.

To ensure customer satisfaction, we also offer exclusive maintenance services in cases not covered by the warranty.

3. Is the store trustworthy?

Yes! In 2021 we completed 15 years being a reference in e-commerce of jewelry. The website has the seal trustworthy store, achieved thanks to positive reviews from customers who made purchases on our website. The store also has several other seals that guarantee the security of your purchase, such as shielded website It is google secure website.

Furthermore, in Complain herewe always have the best reviews on this site, and since 2015 we have always been among the best companies for consumers in the Reclame Aqui Awards.

If we haven’t convinced you yet, we made a post about how to recognize a trustworthy e-commerce and why is trustworthy!

4. What is the delivery time?

Delivery time varies according to payment confirmation time, product availability and postal delivery time after shipping.

The deadline for confirming payment will depend on which method is chosen. Payments made via bank slip are confirmed within 1 business day. With a credit card, confirmation generally occurs instantly, but in some cases, it can take up to 2 business days.

Products with immediate delivery are collected by the carrier on the same day as payment confirmation, or on the following business day. But pay attention to the availability in the information on the product page, some products are available for 3, 5 or 8 days, that is, they take this time to be ready and be able to be shipped, remembering that this period must be added to the confirmation deadlines. payment and delivery by the Post Office to reach the total delivery time.

The Post Office delivery time after shipping can be calculated on the product page itself, entering the zip code in the shipping simulator, it is calculated from the day the order is dispatched and is given in business days, i.e. Saturdays, Sundays, national, state or municipal holidays will not be considered.

And how do deliveries work in areas with delivery restrictions?

There are places where the Post Office does not deliver, as they are difficult to access and/or in risky areas. In this case, they send the object to the unit closest to the recipient’s address so that the product can be collected.

Therefore, the recipient must present their ID and tracking code at the time of collection. Click here to check if your address is in a delivery restricted area (to search for your address, select the delivery service chosen when purchasing and use the ZIP code of origin: 07252-971).

If you still have any questions, just access this link We have a team ready to help you!

Now that you have answered some questions, visit the and make your purchase!