6 Tricks to be able to talk to a real human, not robots, in customer service

It is estimated that in the US alone and each year, people spend a total of 900 million hours waiting for telephone answering services. This shows that they still prefer to use the good old phone when dealing with customer service issues. However, with so many robots operating on the other side of the line, getting the demand resolved is not always easy. Therefore, we need to apply creative tricks in order to be able to be transferred to a human being of flesh and blood.

We who do awesome.club, we know how frustrating it can be to talk to a robot. That’s why we decided to help you get in touch with a real person when you call customer service.

You might get irritated and want to curse at the robot, but that will only make things worse. Many answering systems are programmed to understand and speak in a calm tone of voice. So, if you raise your voice, the robot will probably ask you to repeat the request because it didn’t understand it the first time. In view of this, the ideal is to remain calm in order to find a solution to the problem in the shortest possible time.

The best way to get in touch with a human attendant is to pressing zero right after the robot does its salute. This method is implemented by most companies, and with some of them, you may need to type the “#” before the zero. However, you should be prepared to wait a long time even after the robot stops responding.

If the trick with zero doesn’t work and you’re still being served by a robot, it’s better just stay in silence🇧🇷 Do not answer any questions and wait patiently. In cases like this, many companies are programmed to direct the customer directly to an attendant.

Let’s say by pressing zero you managed to get rid of the robot. However, you still have to wait hours for an attendant to become available. This is easily circumvented if you avoid calling during peak hours, usually in the morning and afternoon. If customer service works at night, call after 6pm. At this time, many people have already left work and are enjoying their free time, easing the work flow in call centers.

Whether talking on the phone or chatting online, robots are programmed to ask certain questions and expect certain answers to them. so give random answers and confused may cause you to be directed to a human attendant. It is likely that the robot will ask to repeat the question one or two more times, but it is important to keep applying the technique to keep the virtual agent confused.

Every company’s nightmare is losing customers and seeing orders or accounts being cancelled. So it’s a good idea to tell the robot the words “cancellation” or “account cancellation”. It is very likely that you will be transferred to the department that handles these issues. If this happens, you will be able to explain your situation and be directed to the correct sector. Maybe you’ll end up at the beginning or end of the queue, but in any case, you’ll have already gotten rid of the robot.

Serious companies value maintaining profiles on social networks demonstrating that customers are treated respectfully and satisfactorily. Therefore, accessing the company’s Twitter page, for example, and post a complaint may cause those responsible to contact you to resolve the issue. The last thing they want is to see complaints being made public, as this has the potential to sway other potential customers.

When trying to talk to a person rather than a robot, have you ever applied any of the techniques mentioned above? Did your attempts succeed? How long did you have to wait in line?