There are few people who don’t like shopping. Usually, the process of acquiring things is satisfying and pleasurable. A lot of people, it is very likely, also had negative experiences and this, in most cases, has nothing to do with the quality of the products purchased. There are occasions when a single sentence from a salesperson can cause the customer to give up on the purchase and want to leave the store immediately.
First, we, the customers, were irritated by the rudeness and indelicacy of the merchants. we, from awesome.club, we love good service, therefore, we collect phrases already heard in stores and that scare shoppers. We hope that our illustrated selection will contribute to improving the quality of customer service. In the bonus, we’ll show you how some sellers can offend someone without saying a single word.
1.
Undoubtedly, we are very interested in the appliances that a seller has in his house, as we have the same needs and tastes.
Everyone knows this is a common sales trick, especially in appliance stores. Today, the seller claims to have cleaned the floors with “this vacuum cleaner” for several years, and a month later, when another product is on sale, he “will have” a different one in his house.
two.
According to some salespeople, all women who do not meet the “perfect body” standard dream of having clothes that make them look thinner. It is necessary to consider that many women are happy with their shape and do not want to live up to the imposed beauty standards.
3.
This is true ageism. If someone over 20 should forget about flashy and cool clothes? No, we are in favor of everyone, at any age, dressing the way they want, even if they are judged as someone who “does not see themselves”.
4.
A very important rule is not to judge others by their appearance. However, it is possible to find a salesperson in an expensive store who, just by looking, immediately determines how much money a given customer is willing to spend. Sometimes this leads to funny mistakes, as in the case of Julia Roberts in Pretty Woman. Also, people don’t like it when someone jumps to conclusions about them.
5.
What if it doesn’t extend? Can we return the shoes? Will merchants be willing to refund us?
6.
This always perplexes us. Clearly, no salesperson can be absolutely sure of anything about the customer. If we knew exactly what we were going to buy, we would take it to the checkout without trying it on. This is how a salesperson demonstrates his laziness. He doesn’t want to take it off the shelf, take it to the dressing room, then put it back if it doesn’t look good. However, that is exactly his job.
7.
When a salesperson praises an outfit that doesn’t look good on the customer, it sounds funny and gives the impression that he needs to sell it urgently. Sellers don’t care if you’re disappointed with your purchase and never come back to the store.
8.
And the customer who is asking, is what? Yes, it’s not polite to butt in on a seller’s conversation with another buyer, but sometimes we just need a little clarification and there are no other sellers in the store. In this case, an employee, without waiting to be asked, can ask what other buyers want or politely ask them to wait, or even call a colleague to answer these customers’ questions.
9.
Is this the famous “customer orientation”? Not even for a few minutes? Well, it’s easier to look for the clothes you want in another store.
10.
It’s hard to say which is more irritating: machismo or violation of privacy.
11.
Of course, a salesperson knows best what size we need, even if we are not buying an outfit for ourselves.
12.
Salespeople at designer stores, who don’t make clothes in larger numbers on principle, often warn burly shoppers about this. They must have good intentions, trying to save their time. However, to the customer, this warning will sound more like, “You have nothing to do here. Lose weight and come back!”.
In addition, the employees of these stores do not consider that a woman can look for clothes to give as a gift. Or maybe she doesn’t need a dress, but, say, an accessory: jewelry or a bag.
13.
What prevents a seller from reporting the price? For some reason, instead of the cost of an outfit, he needs to say to a customer’s face that he doesn’t think he has money.
Bonus
Annoying salespeople who follow in a buyer’s footsteps, as if they’re afraid he’ll run away, make the customer uncomfortable. However, another even more unwanted situation is when employees completely ignore customers and don’t even say, “Hello!”
What other seller phrases can be included in this list? How do you react when you are treated with impertinence or rudeness?
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